Your art order is packaged by skilled professionals. It will be thoroughly inspected before it is shipped. We are confident you will love the appearance and quality of your new fine art.
For that reason we guarantee your satisfaction. If your purchase does not meet your expectation for any reason, we will reverse the transaction. Please contact us either by phone or by E-mail. Tell us the reason for your dissatisfaction, and give us your full name and mailing address in the e-mail. We will attempt to satisfy your concerns. If you are not completely satisfied with your purchase from our company, you may return it to us within 30 days of your having received the order for an exchange or 100% refund on the cost of your product purchase. Please note that we will even refund your shipping charges on returned merchandise.
The only exceptions to this policy are certain pieces which you ask us to special order or an image that you have asked us to alter or customize. This exception will be explained to you at the time of purchase. Custom orders are the only items not returnable to us under this guarantee. If you are not informed that your order is a custom order, it is covered under this guarantee.
We generally ship FedEx Ground or Express Saver for 3-5 day delivery. Please specify if you need Overnight, Saturday Delivery or another shipping method. Extra charges apply for this service. Use the "Order Notes" field BEFORE you proceed to checkout and note: "Overnight Shipping requested" or "Second Day Shipping requested". We will then reply with an e-mail updating the cost for selected shipping method.
If the item you order is in stock, we generally ship within three business days. Let us know if you have special requirements and we will do our best to get your art to you for that special birthday present ON TIME.
If the item is out of stock or a special order, we will notify you of an approximate delivery date.